{"id":3648,"date":"2025-06-25T16:02:13","date_gmt":"2025-06-25T14:02:13","guid":{"rendered":"https:\/\/museumderillusionen.at\/?page_id=3648"},"modified":"2025-09-10T13:36:33","modified_gmt":"2025-09-10T11:36:33","slug":"accessibility-statement","status":"publish","type":"page","link":"https:\/\/museumderillusionen.at\/en\/accessibility-statement\/","title":{"rendered":"Accessibility Statement"},"content":{"rendered":"\n  <div class=\"top-bar show  \">\n    <div class=\"top-bar__item\"><p><a href=\"https:\/\/museumderillusionen.at\/en\/buy-tickets\/\"><strong>\u2728 Now open again. Book and be the first to visit!<\/strong><\/a><\/p>\n<\/div>\n    <div class=\"top-bar__item\"><p><a href=\"https:\/\/museumderillusionen.at\/en\/buy-tickets\/\"><strong>\u2728 Now open again. Book and be the first to visit!<\/strong><\/a><\/p>\n<\/div>\n    <div class=\"top-bar__item\"><p><a href=\"https:\/\/museumderillusionen.at\/en\/buy-tickets\/\"><strong>\u2728 Now open again. Book and be the first to visit!<\/strong><\/a><\/p>\n<\/div>\n    <div class=\"top-bar__item\"><p><a href=\"https:\/\/museumderillusionen.at\/en\/buy-tickets\/\"><strong>\u2728 Now open again. Book and be the first to visit!<\/strong><\/a><\/p>\n<\/div>\n    <div class=\"top-bar__item\"><p><a href=\"https:\/\/museumderillusionen.at\/en\/buy-tickets\/\"><strong>\u2728 Now open again. Book and be the first to visit!<\/strong><\/a><\/p>\n<\/div>\n    <div class=\"top-bar__item\"><p><a href=\"https:\/\/museumderillusionen.at\/en\/buy-tickets\/\"><strong>\u2728 Now open again. Book and be the first to visit!<\/strong><\/a><\/p>\n<\/div>\n  <\/div>\n\n<header id=\"navigation\" class=\"navigation  tb show\">\n\n  \n<div class=\"nav-bar c header--transparent desktop\">\n\n  <div class=\"nav-bar__left\">\n    <a href=\"https:\/\/museumderillusionen.at\/en\/\" aria-label=\"Museum of Illusions Vienna\" data-home=\"true\" class=\"logo js-close-menu\">\n      <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/museumderillusionen.at\/wp-content\/uploads\/2023\/11\/logo-vienna.png\" rel=\"preload\" width=\"1\" height=\"1\" alt=\"logo vienna\">\n    <\/a>\n\n    <div class=\"show desktop\">\n          <nav class=\"mega-menu\" >\n      <ul>\n        \n<li >\n      <a href=\"https:\/\/museumderillusionen.at\/wien-museum-attraktionen\/\" \n                  aria-label=\"Attraktionen\">\n              <span>Attraktionen<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumderillusionen.at\/museum-kinder-wien\/\" \n                  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wpml-ls-item-en wpml-ls-current-language wpml-ls-first-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/museumderillusionen.at\/en\/\" hreflang=\"en\" lang=\"en\" class=\"wpml-ls-link\" aria-current=\"page\" aria-label=\"Switch to EN (EN)\" title=\"Switch to EN (EN)\">\n\t\t\t\t\t<span class=\"wpml-ls-native\">EN<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-de wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/museumderillusionen.at\/\" hreflang=\"de\" lang=\"de\" class=\"wpml-ls-link\" aria-label=\"Switch to DE (DE)\" title=\"Switch to DE (DE)\">\n\t\t\t\t\t<span class=\"wpml-ls-native\">DE<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-it wpml-ls-last-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/museumderillusionen.at\/it\/\" hreflang=\"it\" lang=\"it\" class=\"wpml-ls-link\" aria-label=\"Switch to IT (IT)\" title=\"Switch to IT (IT)\">\n\t\t\t\t\t<span class=\"wpml-ls-native\">IT<\/span><\/a>\n\t\t\t<\/li><\/ul>\n<\/div>\n        <svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg>      <\/button>\n        <button type=\"button\" aria-label=\"Menu\" class=\"hamburger js-menu-trigger\" data-cursor=\"hamburger\">\n  <div class=\"hamburger__inner\">\n    <span class=\"line line--1\"><\/span>\n    <span class=\"line line--2\"><\/span>\n    <span class=\"line line--3\"><\/span>\n  <\/div>\n<\/button>\n  <\/div>\n<\/div>\n<div class=\"nav-menu\" style=\"opacity:0;visibility:hidden;\">\n  <div class=\"c\">\n    <div class=\"cta-menu  \">\n                      <nav class=\"cta-menu\" >\n      <ul>\n        \n<li >\n      <a href=\"https:\/\/museumderillusionen.at\/kontakt\/\" \n                  aria-label=\"Kontakt\">\n              <span>Kontakt<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumderillusionen.at\/tickets-kaufen\/\" \n                  aria-label=\"Tickets kaufen\">\n              <span>Tickets kaufen<\/span>\n    <\/a>\n  \n  \n<\/li>      <\/ul>\n    <\/nav>\n      <\/div>\n\n        <nav class=\"main-menu\" >\n      <ul>\n        \n<li >\n      <a href=\"https:\/\/museumderillusionen.at\/wien-museum-attraktionen\/\" \n      class=\"js-close-menu\"            aria-label=\"Attraktionen\">\n              <span>Attraktionen<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumderillusionen.at\/museum-kinder-wien\/\" \n      class=\"js-close-menu\"            aria-label=\"Kinder\">\n              <span>Kinder<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumderillusionen.at\/privatgruppen-firmenevent\/\" \n      class=\"js-close-menu\"            aria-label=\"Gruppen\">\n              <span>Gruppen<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumderillusionen.at\/schulausflug-wien\/\" \n      class=\"js-close-menu\"            aria-label=\"Schulen\">\n              <span>Schulen<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumderillusionen.at\/faq\/\" \n      class=\"js-close-menu\"            aria-label=\"FAQ\">\n              <span>FAQ<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumderillusionen.at\/news\/\" \n      class=\"js-close-menu\"            aria-label=\"News\">\n              <span>News<\/span>\n    <\/a>\n  \n  \n<\/li>\n<li >\n      <a href=\"https:\/\/museumderillusionen.at\/gutschein\/\" \n      class=\"js-close-menu\"            aria-label=\"Gutschein\">\n              <span>Gutschein<\/span>\n    <\/a>\n  \n  \n<\/li>      <\/ul>\n    <\/nav>\n  \n\n    \n  <\/div>\n<\/div>\n\n<\/header>\n\n\n<section class=\"cover smaller center\">\n  <div class=\"c\">\n    \n          <div class=\"headline h3 lowercase\">\n                <h3 class=\"title h3\">\n          Accessibility Statement        <\/h3>\n      <\/div>\n    \n          <\/div>\n<\/section>\n\n\n\n<section class=\"blog-content text-content\">\n  <div class=\"c\">\n    \n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Museum of Illusions Vienna<\/strong> is committed to ensuring digital accessibility for people with disabilities. We are continuously improving the user experience of our website in accordance with the national legislation transposing <strong>Directive (EU) 2016\/2102<\/strong> and aligning with the <strong>EN 301 549 v3.2.1<\/strong> and <strong>WCAG 2.1 AA<\/strong> standards.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Scope of This Statement<\/strong><\/h6>\n\n\n\n<p><br>This accessibility statement applies to:<br><a href=\"https:\/\/museumderillusionen.at\/\">https:\/\/museumderillusionen.at\/<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Compliance Status<\/strong><\/h6>\n\n\n\n<p>This website is:<br><strong>Partially compliant<\/strong> with EN 301 549 v3.2.1 and WCAG 2.1 AA due to the non-compliances and\/or exemptions listed below<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong>Non-compliance with accessibility requirements<\/strong><\/strong><\/h6>\n\n\n\n<p>The following content is not fully accessible and does not meet the requirements of <strong>EN 301 549<\/strong> and <strong>WCAG 2.1 AA<\/strong> standards:<br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Language switcher<\/strong> \u2013 The language switcher lacks descriptive alternative text. Currently, screen readers identify it as \u201cLink to [e.g. \u2018ES\u2019, \u2018GR\u2019]\u201d rather than \u201cSpanish\u201d or \u201cGreek.\u201d Due to technical limitations of a 3rd party plugin, we cannot modify this behavior.<br><\/li>\n\n\n\n<li><strong>Skipped links by screen readers<\/strong> \u2013 In some cases, screen readers can bypass certain links, preventing full navigation. Since our website content changes over time, we cannot guarantee complete accessibility coverage at all times, as quality assurance efforts may not always be perfectly aligned with ongoing content and development updates.<br><\/li>\n\n\n\n<li><strong>Zoom layout issues<\/strong> \u2013 Increasing text size (e.g., to 200%) may cause layout disruptions on certain pages. Since our website content changes over time, we cannot guarantee complete accessibility coverage at all times, as quality assurance efforts may not always be perfectly aligned with ongoing content and development updates.<br><\/li>\n\n\n\n<li><strong>Inconsistent screen reader compatibility<\/strong> \u2013 Screen reader performance varies by tool, and in some cases, functionality is impaired.<br><\/li>\n\n\n\n<li><strong>Focus indicator problems<\/strong> \u2013 Keyboard navigation does not consistently display a visible focus indicator for the active element.<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Issues identified by internal quality assurance:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <strong>language switcher<\/strong> alt text must explicitly state it is a language selection tool. However, due to technical restrictions by the 3rd party plugin, this cannot be changed from short codes (\u201cES\u201d, \u201cGR\u201d) to full language names.<br><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Disproportionate burden<\/strong><\/h6>\n\n\n\n<p>We are committed to improving accessibility; however, certain enhancements present a <strong>disproportionate burden<\/strong> due to technical complexity, third-party dependencies, or significant resource demands.<\/p>\n\n\n\n<p>These include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Achieving full screen reader compatibility across all devices and software, as behavior differs between assistive technologies.<br><\/li>\n\n\n\n<li>Implementing dynamic layout corrections for all zoom and responsive scenarios, particularly for older devices or uncommon resolutions.<br><\/li>\n\n\n\n<li>Applying real-time fixes to <strong>third-party services<\/strong> (e.g., ticketing systems, embedded widgets) outside of our direct control.<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Specific case: Third-party ticketing system<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Portions of this site rely on a third-party provider to manage ticketing for the Museum of Illusions. While we aim to ensure accessibility across our platform, we cannot guarantee full compliance for external systems or components.<br><\/li>\n\n\n\n<li>After assessment, modifying the third-party ticketing solution to meet all accessibility requirements would impose significant <strong>technical and financial burdens<\/strong> on our organization. We continue to engage with the provider to encourage improvements and are exploring accessible alternatives.<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Background images and high contrast mode<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Certain decorative or content-related background images are not visible when high contrast mode is enabled. This results from original design choices where images were implemented as background elements.<br><\/li>\n\n\n\n<li>Correcting this would require extensive redesign and re-implementation of affected sections, converting images to foreground elements. Given current resources, such an undertaking would create a <strong>disproportionate burden<\/strong> as defined in <strong>Article 5 of Directive (EU) 2016\/2102<\/strong>.<br><\/li>\n<\/ul>\n\n\n\n<p>We will continue to make accessibility updates where feasible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Content outside the scope of the legislation<\/strong><\/h6>\n\n\n\n<p>The following are outside the scope of accessibility legislation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Content from <strong>third-party platforms<\/strong> that is not funded, developed, or controlled by us (e.g., embedded social media widgets, third-party ticketing tools).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Feedback and Contact<\/strong><\/h6>\n\n\n\n<p>We welcome your feedback on the accessibility of our website. If you encounter any barriers or require information in a different format, please contact us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> <a href=\"mailto:info@illusionen.at\">info@illusionen.at<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Enforcement Procedure<\/strong><\/h6>\n\n\n\n<p>If you are not satisfied with our response, you can file a formal complaint through the relevant national enforcement body:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enforcement authority name:<\/strong> Federal Chancellery (Barrierefreiheit)<\/li>\n\n\n\n<li><strong>Website:<\/strong> https:\/\/www.digitalbarrierefrei.at\/de\/beschwerdestelle\/kontaktformular-beschwerdestelle <\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n  <\/div>\n<\/section>\n\n\n              <ul class=\"mobile-menu\">\n                  <li>\n            <a class=\"btn\" href=\"\/en\/contact-us\">\n              <span>Contact <\/span>\n            <\/a>\n          <\/li>\n                          <li class=\"fill\">\n            <a class=\"btn\" href=\"\/en\/buy-tickets\">\n              <span>Buy tickets <\/span>\n            <\/a>\n          <\/li>\n              <\/ul>\n      \n\n<footer id=\"footer\" class=\"footer\">\n    <div id=\"footer-menu\" class=\"footer-menu\">\n  <div class=\"c\">\n    <div class=\"footer-menu__left\">\n      <div class=\"logo\">\n        <a href=\"\/\" aria-label=\"Museum of Illusions Vienna\">\n          <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/museumderillusionen.at\/wp-content\/uploads\/2023\/11\/logo-vienna.png\" width=\"1\" height=\"1\" alt=\"logo vienna\">\n        <\/a>\n      <\/div>\n      <p class=\"small\">Step into the fascinating world of illusions, where nothing is as it seems. Visit us at the Museum of Illusions Vienna and experience the unbelievable!<\/p>\n      <ul class=\"contact-info\">\n        <li><a href=\"https:\/\/goo.gl\/maps\/vWjuXd5chmpN2HSJ8\" target=\"_blank\" rel=\"nofollow noopener\" class=\"ll ll--g tiny\">Wallnerstra\u00dfe 4, 1010 Wien<\/a><\/li>\n        <li><a href=\"mailto:info@illusionen.at\" target=\"_blank\" rel=\"noreferrer\" class=\"ll ll--g tiny\">info@illusionen.at<\/a><\/li>\n                          <li><a href=\"tel: +43 1 532 22 55\" target=\"_blank\" rel=\"noreferrer\"\n          class=\"ll ll--g tiny phone\">+43 1 532 22 55<\/a><\/li>\n                      <\/ul>\n      <p class=\"h6\">Share your experience<\/p>\n      <ul class=\"social\">\n                  <li><a href=\"https:\/\/www.instagram.com\/museumofillusions_vienna\/\" target=\"_blank\" aria-label=\"MOI Instagram\" rel=\"nofollow noopener\"><svg class=\"icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 17 16\">\n  <g fill=\"#fff\" 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