FAQ

All information on how to find us.

The average visit lasts about 1 hour, but you are of course welcome to stay longer in the museum.

Book your online ticket for your preferred timeslot in advance to avoid long waiting times before admission.

We recommend that you book an online ticket in advance so that you can visit the museum at your preferred time. However, if capacity is available, we can also admit guests without an online ticket. In that case please allow for waiting times before admission, especially at weekends and during holidays.

If the online ticket allotment for the day of the visit is sold out, tickets can still be purchased on site at the box office. Please allow for a waiting time before admission.

We recommend that you book an online ticket in advance so that you can visit the museum at your preferred time.

You can find all information about our prices here. There is also a discount with the Vienna City Card.

No, unfortunately. As the house is a listed building, we are not allowed to install air conditioning. However, we do have a ventilation system, as well as large ceiling fans. We recommend airy clothing on hot summer days.

Yes, you can buy vouchers online.  The voucher is then valid for at least 3 years from the date of purchase and can be redeemed online at any time.

es there is. We have different group offers. Contact us and we will be happy to advise you.

Yes, there is. Take a look at our school group offers and get in touch with us. We will be happy to advise you.

Open daily. Monday – Friday from 10 am – 6 pm, Saturday, Sunday, public holidays and school holidays from 10 am – 7 pm.

Of course, everyone is welcome here, but we recommend a visit from the age of 5. For younger children, the visit is even free of charge.

Yes, the museum offers special packages for children’s birthday parties, including interactive tours, a magic show, and fun activities. You can find more information here.

Access to the museum and the museum itself are barrier-free. However, you may not have access to all our exhibits with limited mobility.

Yes! Holders of the Vienna City Card receive discounts on admission to the Museum of Illusions Vienna. Be sure to book you tickets online to benefit from the reduced price and to enter at your preferred time.

Absolutely! The Museum of Illusions Vienna offers a one-of-a-kind experience full of illusions, puzzles, and great photo opportunities. It’s a must see and fun for families, friends, and tourists, and is conveniently located just minutes from St. Stephen’s Cathedral.

Yes, absolutely. Photography and filming are not only allowed, but expressly encouraged. Our team will be happy to help you capture the best impressions. We are thrilled if you tag us on your social media posts, because sharing is caring. We love to share your posts with our community!

Yes – absolutely! Our museum is one of the most photogenic places in Vienna and offers a wide range of interactive and visually stunning illusions — perfect for Instagram, TikTok, and more. Many visitors use our spaces for creative Reels, Stories, and photos.
Tag us on Instagram or TikTok to get featured on our channels!
For professional shoots or influencer collaborations, we offer special time slots outside regular opening hours — just send us an email at [email protected].

Yes! Whether you’re planning a corporate event, team building activity, school outing, or a private evening visit, we offer exclusive packages outside regular hours. These include guided tours, customized experiences, and optional extras like a magic show or photographer.
To create a tailored experience for your group, simply contact us at [email protected].

Our international staff speaks German and English plus many other languages. Information materials are also available in German, English, Italian and Spanish.

Official assistance dogs are allowed.

No, bringing food and drinks into the museum is not permitted. Thank you for your understanding .