FAQ

The average visit lasts about 1 hour, but you are of course welcome to stay longer in the museum.

You are welcome to purchase online tickets before your visit. However, due to space constraints, these do NOT entitle you to priority admission in the event of a queue.

With higher visitor numbers – especially at weekends, on public holidays and during school holidays – there may be a waiting time before admission. Guests are admitted to the museum one by one so that we do not exceed our capacity limits. We ask for your understanding! ATTENTION: Online tickets do NOT entitle you to priority admission!

If the online ticket allotment for the day of the visit is sold out, tickets can still be purchased on site at the box office. Please allow for a waiting time before admission.

No, unfortunately we cannot make reservations for private individuals. You can always just drop by and buy the tickets on the spot at the box office. Are you a group or school? We look forward to your enquiry.

You can find all information about our prices here. There is also a discount with the Vienna City Card.

No, unfortunately. As the house is a listed building, we are not allowed to install air conditioning. However, we do have a ventilation system, as well as large ceiling fans. We recommend airy clothing on hot summer days.

Yes, you can buy vouchers directly at the box office at museum or online.  ATTENTION: for technical reasons, please select a fictitious visit date when purchasing online. The voucher is then valid for at least 3 years from the date of purchase and can be redeemed at any time.

es there is. We have different group offers. Contact us and we will be happy to advise you.

Yes, there is. Take a look at our school group offers and get in touch with us. We will be happy to advise you.

Open daily. Monday – Friday from 10 am – 6 pm, Saturday, Sunday, public holidays and school holidays from 10 am – 7 pm.

Of course, everyone is welcome here, but we recommend a visit from the age of 5. For younger children, the visit is even free of charge.

Access to the museum and the museum itself are barrier-free. However, you may not have access to all our exhibits with limited mobility.

Yes, absolutely. Photography is not only allowed, but expressly encouraged. Our team will be happy to help you capture the best impressions. We are thrilled if you tag us on your social media posts, because sharing is caring. We love to share your posts with our community!

Official assistance dogs are allowed.

No, bringing food and drinks into the museum is not permitted. Thank you for your understanding .

All information on how to find us.