General questions
How long does a visit to the museum last?
The average visit lasts about 1 hour, but you are of course welcome to stay longer in the museum.
Can there be a waiting time?
With higher visitor numbers – especially at weekends, on bank holidays and during holidays – there may be a waiting time before admission. Guests are admitted to the museum gradually so that we do not exceed our capacity limits. Thanks for your understanding! ATTENTION: Online tickets do NOT entitle you to priority admission!
Oh no… the online tickets are sold out. What to do?
If the online ticket allotment for the day of the visit is sold out, tickets can still be purchased on site at the box office. Again, please allow for a waiting time before admission.
Do I have to make a reservation before the visit?
No, unfortunately, we cannot make reservations for individual visitors. You can always just drop in and buy tickets on the spot at the ticket office. Are you a group or school class? Please write to us at info@illusionen.at with your preferred visit date.
Should I buy online tickets?
You are welcome to purchase online tickets before your visit here https://museumderillusionen.at/en/vienna-museum/online-ticket/. However, due to space constraints, these do NOT entitle you to priority admission in the event of a queue.
Are there any discounts?
All information about our prices can be found here: https://museumderillusionen.at/en/vienna-museum/
Is there air conditioning?
No, unfortunately. As the house is a listed building, we are not allowed to install air conditioning. However, we have a ventilation system and large ceiling fans.
We are a group. Can we make a reservation?
We are happy to make a group reservation for groups on the date of your choice, but only during the week (Mon – Fri) excluding public holidays and holidays. Send your request to info@illusionen.at
Are there special offers for school classes?
Yes, there are. All further information can be found here https://museumderillusionen.at/en/childrens-museum-vienna/schools/
Are there special offers for companies?
Yes, there are. All further information can be found here https://museumderillusionen.at/fuehrung-firmenevent/spezial/
Is there a guided tour?
Groups can book a guided tour individually. You can find more information here https://museumderillusionen.at/en/guided-tour-company-event/company-special/
How long is the museum open?
Open daily. Monday – Friday from 10 am – 6 pm, Saturday, Sunday, public holidays and school holidays from 10 am – 7 pm.
From what age is the museum suitable?
Of course, everyone is welcome here, but we recommend a visit from the age of 5. For younger children, the visit is even free of charge.
Where is the closest parking facility?
We recommend arriving by public transport (U1 Stephansplatz, U3 Herrengasse, U2 Schottentor). You can find the nearest parking garage here: http://bestinparking.com/at/de/garage/wien/am-hof-1
Am I allowed to take pictures?
Yes, absolutely. Photography is not only allowed but expressly encouraged. Our team will be happy to help you capture the best impressions.
We also welcome your posts on your social media profiles.
Are animals allowed in the museum?
Official assistance dogs are allowed.
Is the museum accessible for people with impairments/disabilities?
Access to the museum and the museum itself are barrier-free. However, you may not have access to all our exhibits if you have limited mobility.
