Terms and Conditions of visual perceptions GmbH - Museum of Illusions Vienna

General Terms and Conditions Status

Stand 14. Juli 201714 July 2017

With your visit and/or ticket purchase you accept the General Terms and Conditions Museum Operations and the Visitor Rules of the Museum of Illusions.

Scope of application

The General Terms and Conditions of Museum Operation of the Museum of Illusions govern the legal relationship between visitors on the one hand and the Museum of Illusions on the other. In the event that an admission ticket is passed on, it is the responsibility of the preceding purchaser to point out that the Museum of Illusions' General Terms and Conditions apply to each additional visitor. The GTC are an integral part of all contracts between visitors on the one hand and the Museum of Illusions on the other.

Ticket prices

The prices of the Museum of Illusions apply according to the currently valid price list. The prices shown on the price list include the respective statutory value added tax. The prices may be changed at any time in the future, whereby the price applicable at the time of purchase shall be decisive for the visitor. Reduced tickets can only be purchased by individual interested parties if they belong to one of the respective beneficiary groups.

The beneficiary group includes school pupils, students up to 27 years of age, senior citizens over 65 years of age, people with disabilities, military and civilian servants, trainees and groups of a certain number of people or more. There is no legal entitlement to discount tickets. Only one ticket is issued per interested person. The discount tickets are invalid without a photo ID that justifies the entitlement to a discount. If the discount was claimed without justification when the contract was concluded, the ticket becomes invalid. However, the customer is entitled to pay the difference to the full ticket price, otherwise he or she may be refused entry to the museum or expelled from the museum. In this case, the amount already paid will not be refunded - not even partially.

Purchasing tickets

Tickets for the Museum of Illusions can be purchased either online on the website or at the box office during the respective opening hours.

The Museum of Illusions has the right to refuse the purchase of tickets for a certain period of time or, in serious cases, permanently to anyone who disturbs the orderly sale of tickets or other interested parties or visitors, or who violates the respective house rules or the instructions of the ticket office staff.

Tickets are always paid for in cash, by EC card or credit card.

Return or replacement of tickets

Purchased tickets cannot be exchanged or (partially) refunded, but are transferable to other persons within the validity period. No compensation can be made for tickets that are lost in any way or for tickets that are not used or only partially used; this applies in particular to latecomers who arrive just before the museum closes.

If, as a result of any rush or congestion of an exhibition or the entire museum, in particular a resulting short-term closure of certain museum areas, access cannot be granted at all for the remainder of the day, unused tickets will be taken back for a refund of the purchase price. If access is only postponed and at least 2 hours remain for the museum visit, tickets will not be taken back.

Only limited viewing opportunities due to short temporary (not more than two hours and remaining more than two hours for the museum visit) or partial closure of the exhibitions or exhibition rooms on a small scale are not grounds for taking back tickets.

Postponements or cancellations of guided tours also do not entitle the visitor to the return of purchased tickets. However, postponements of guided tours of more than 2 hours entitle the visitor to a refund of the tour fee. The fee for guided tours cannot be claimed back if the start of the tour is missed. It is the customer's responsibility to find out about any changes on the day of the guided tour or event, e.g. in the media, on the website or also by calling the Museum of Illusions.

If an exhibition, guided tour or other special event whose title is printed on the admission ticket is replaced, postponed or cancelled by another, any admission tickets already purchased and not used will be taken back by the Museum of Illusions.

Claims for damages

Claims for damages by the customer for whatever legal reason, in particular due to impossibility of performance, are excluded, unless they are based on intent or gross negligence on the part of the Museum of Illusions. This restriction does not apply to compensation for damage to persons and to objects handed over for processing, nor to damage under the Product Liability Act. Any claims for the return of the admission ticket remain unaffected.


The hawking and sale of tickets for Museum of Illusions events by private individuals is not permitted on the Museum's premises. By entering the premises of the Museum of Illusions, visitors agree to abide by the house rules in force at the time. A valid admission ticket must always be presented to the museum staff on request. In the event of violations of the house rules of the Museum of Illusions, the visitor may be expelled from the exhibition or guided tour. The purchase price will not be refunded in such cases.

The contract concluded shall be governed by Austrian law to the exclusion of the international conflict-of-law rules. This does not apply to customers within the meaning of the KSchG in the case of online purchases. All disputes arising from or in connection with this contract shall be settled before the Austrian court with local and subject-matter jurisdiction at the registered office of the Museum of Illusions. This does not apply to customers within the meaning of the KSchG.

Visitor and house rules

The house rules are intended to help visitors enjoy their visit to the museum in a calm and undisturbed atmosphere. By entering the rooms of the museum, visitors (including companies) accept the house rules and all orders in the museum.

Visiting the rooms of the Museum of Illusions obliges visitors to comply with the house rules.

Opening hours and admission prices can be viewed at the entrance. The purchase of an admission ticket entitles the holder to a single entry to the museum. The admission ticket must be presented during the visit at the request of the staff.

Smoking, eating and drinking on the premises of the Museum of Illusions is not permitted.

Backpacks, larger bags, umbrellas and rainwear must be left at the cloakroom.

The museum accepts no liability for valuables deposited in the cloakroom.

Animals (except guide dogs and assistance animals) are not permitted.

Bicycles, scooters, inline skates, toys and the like may not be brought into the museum.

The exhibits may not be damaged or impaired in any other way. The premises are to be kept clean.

Teachers, group leaders and legal guardians are responsible for the appropriate behaviour of children and young people in their company or care and are liable for any damage in the museum in accordance with the legal provisions.

The instructions of the staff must be followed at all times. Visitors who violate the house rules may be prohibited from continuing their stay in the museum.

In this case, the entrance fee cannot be refunded. If an acoustic alarm sounds, the instructions of the supervisory and security staff must be followed.

Please note: if you have to cancel your group appointment for any reason, please inform us as soon as possible. Cancellation less than 24 hours before the start of the appointment will be charged at 50% of the price.

Warranty and liability

The warranty is governed by the statutory regulations.

We shall only be liable for damage that we or our vicarious agents have caused to you intentionally or through gross negligence.

This does not apply to liability for personal injury.

Furthermore, the following applies to entrepreneurs In principle, an insignificant defect does not justify any warranty claims, The seller has the choice of how to remedy the defect.

The limitation period does not start again if a replacement delivery is made within the scope of liability for defects.

If the customer is acting as an entrepreneur within the meaning of the Austrian Commercial Code (UGB), he shall be subject to the commercial obligation to examine the goods and give notice of defects pursuant to § 377 UGB.

If the customer fails to comply with the notification obligations regulated therein, the goods shall be deemed to have been approved.